What is Brand Photography?

Brand photography is a collection of images that communicates your brand. It focuses on capturing images that visually represent and communicate your brand’s identity, values, and personality. It goes beyond showcasing products and services and aims to create an emotional connection with your target audience. By crafting visual narratives, brand photography helps convey the essence of your brand and what sets it apart from competitors as it makes your business memorable.

Benefits of Brand Photography

Enhances Brand Recognition and Recall

Consistent and high-quality brand photography helps establish a visual identity that is instantly recognizable. When consumers consistently see captivating images that align with your brand’s values, they develop a strong association between those visuals and your business. This association increases brand recall and strengthens your brand’s presence in the minds of consumers.

Builds Trust and Credibility

Professional brand photography demonstrates your commitment to quality and attention to detail. High-quality images that accurately represent your products or services instill trust in potential customers, making them more likely to choose your brand over competitors. Authentic and visually appealing images help create a positive perception of your business, enhancing its credibility.

Supports Storytelling and Emotional Connection

In the digital age, consumers seek meaningful connections with the brands they support. Brand photography plays a crucial role in storytelling by visually conveying your brand’s narrative, values, and personality. It evokes emotions and creates a bond between your brand and its target audience. By capturing the essence of your brand through images, you can engage and resonate with your customers on a deeper level.

Uses of Brand Photography

Website and Social Media

Your website and social media platforms are key touchpoints for engaging with your audience. Utilizing brand photography in these spaces helps create a visually consistent and compelling brand experience. Whether it’s through product shots, lifestyle images, or behind-the-scenes glimpses, brand photography adds depth and authenticity to your online presence, attracting and retaining customers.

Marketing and Advertising Campaigns

From print advertisements to digital banners, brand photography is a powerful asset for marketing and advertising campaigns. Eye-catching visuals that accurately represent your brand can captivate your target audience and effectively convey your brand’s message. Well-executed photography enhances the impact of your campaigns, increasing their effectiveness and driving engagement.

Brand Collateral

Brand photography can be used to create various marketing materials such as brochures, flyers, and business cards. By incorporating consistent visuals into your collateral, you reinforce your brand’s identity and maintain a cohesive brand image across different mediums. Consistency in branding helps establish professionalism and trustworthiness, leaving a lasting impression on potential customers.

How to Get Started with Photography for Your Brand

Define Your Brand Identity

Before diving into photography, it’s crucial to have a clear understanding of your brand’s identity, target audience, and key messages. Define your brand’s personality, values, and unique selling points. This foundation will guide the visual storytelling in your brand photography.

Hire a Professional Photographer

While smartphone cameras have come a long way, investing in a professional photographer with expertise in branding photography is highly recommended. A professional will understand how to translate your brand’s vision into compelling visuals, ensuring high-quality images that align with your brand’s identity.

Plan Your Shoots

Collaborate with your photographer to plan your brand photography shoots. Determine the locations, props, models (if needed), and any specific shots you want to capture. Plan your shoots strategically to capture a range of images that can be used across various platforms and campaigns.

Edit and Optimize

Once your brand photography session is complete, work with your photographer or a professional editor to refine and optimize the images. This includes color correction, cropping, and enhancing the images to maintain a consistent and visually appealing brand aesthetic.

Branding Photography FAQ

What equipment is needed for brand photography?

The equipment needed for brand photography depends on the complexity and scale of your shoots. Generally, a professional DSLR or mirrorless camera, along with a selection of lenses, lighting equipment (such as strobes or continuous lights), and accessories like tripods and reflectors, are commonly used in brand photography. However, the specific equipment can vary based on the desired style and requirements of your brand. You may also want to style your shoot with various products, furnishing and your models.

How much does brand photography cost?

The cost of brand photography can vary widely depending on several factors and can range from a few hundred dollars  upwards to over $20,000. Factors including the photographer’s experience and reputation, the complexity of the shoot, the number of locations and models involved, the post-processing requirements and the usage rights for the images. It is best to reach out to professional photographers in your area and discuss your specific needs to get accurate pricing estimates. 

How long does a brand photography session typically last?

The duration of a brand photography session varies based on various factors, including the scope of the shoot, the number of setups and locations, the number of products or models involved, and the overall complexity of the project. Sessions can range from a few hours for a simple shoot to multiple days for larger productions. It’s important to communicate your requirements and expectations with the photographer to determine the appropriate timeframe for your specific project.

How can I ensure my brand photography aligns with my brand identity?

 To ensure that your brand photography aligns with your brand identity, it is essential to have a clear understanding of your brand’s values, personality, and target audience. Communicate this information to your photographer, sharing your brand guidelines, mood boards, or visual references. Collaborate closely with the photographer throughout the planning and execution stages to ensure that the chosen locations, props, models, and styling elements accurately reflect your brand’s identity.

Can I use stock photos instead of investing in brand photography?

While stock photos can be a convenient and cost-effective option in some cases, they may not fully capture the unique essence and identity of your brand. Branding photography provides an opportunity to showcase your products, services, and brand story in a customized and authentic way. It allows you to have complete control over the visual representation of your brand, ensuring consistency and reinforcing your unique selling points. Investing in brand photography can significantly enhance the impact of your marketing efforts and help differentiate your business from competitors.

Branding photography is a powerful tool that can elevate your business to new heights. It enhances brand recognition, builds trust, and establishes an emotional connection with your target audience. By incorporating brand photography into your website, marketing campaigns, and brand collateral, you can effectively communicate your brand’s identity and stand out in a crowded market. Invest in professional brand photography, plan strategically, and unleash the full potential of visual storytelling to boost your business’s success in 2023 and beyond.

If you’re seeking a comprehensive branding solution that encompasses strategy, brand identity, and creative art direction for brand shoots, twelve-o-one is your ideal partner. Our team specializes in helping businesses develop a strong and compelling brand presence. With our expertise in branding strategy, we can assist you in defining your brand’s unique positioning, values, and target audience.

In addition to strategy, we have established partnerships with talented photographers who excel in capturing captivating brand photography. By collaborating closely with these photographers, we ensure that your brand shoots align perfectly with your brand identity and messaging. Our creative art direction expertise allows us to provide guidance on the overall visual direction, styling, and storytelling aspects of the shoots.

At twelve-o-one, we understand the power of cohesive and impactful visual branding. By combining our branding strategy, brand identity development, and creative art direction services with the skills of our trusted photography partners, we offer a seamless and comprehensive solution for elevating your brand’s visual representation.

If you’re ready to take your brand to new heights and create a powerful visual identity, reach out to twelve-o-one today. Let us help you craft a brand experience that resonates with your audience and sets your business apart from the competition. Contact us to discuss your branding needs and embark on an exciting branding journey together.

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Brand Strategy

Before diving into the components of a brand identity, it’s important to have a brand strategy in place. Your brand strategy should identify your target audience, brand values, and messaging. It should also help you determine how you want your brand to be perceived in the marketplace. With a clear brand strategy, you can create a strong brand identity that resonates with your audience.

Logo Types

Your logo is the centrepiece of your brand identity. It’s the first thing people see when they come into contact with your brand, so it’s important to get it right. There are different types of logos that you may want to consider for your brand:

Primary Logo: This is the main logo that represents your brand. It’s typically the most detailed and includes your brand name and any relevant graphics.

Secondary Logo: This is a simplified version of your primary logo. It may exclude certain design elements or have a different orientation or layout. It’s used when the primary logo is too large or detailed for certain applications.

Submark: This is a smaller version of your logo that includes only a part of the primary logo, such as a graphic element or the brand name. It’s often used in situations where space is limited or a more subtle approach is needed.

Favicon: This is a tiny version of your logo that appears in the browser tab when someone visits your website. It should be simple and easily recognizable, even at a small size.

Brand Elements

In addition to your logo, there are other brand elements that you should consider when creating a cohesive brand identity:

Colour Palette: Your brand’s colours should be consistent across all applications, including your logo, website, social media profiles, and print materials. It’s important to choose colours that are appropriate for your brand and that resonate with your target audience.

Typography: Your brand’s typography should be consistent and easily legible across all applications. It should also reflect your brand’s personality and tone.

Imagery: The imagery you choose for your brand should be consistent with your brand’s overall aesthetic and messaging. It can include photography, illustrations, or other graphics.

Brand Patterns: Brand patterns are a way to add visual interest and texture to your brand identity. They can be used in backgrounds, social media graphics, or print materials. Brand patterns should be consistent with your brand’s overall aesthetic and colour palette.

File Types

When it comes to creating and using your brand identity, it’s important to understand different file types and their applications. Here are a few of the most common file types:

PNG: A PNG file is a type of image file that supports transparency. It’s often used for logos and graphics on the web.

JPEG: A JPEG file is a compressed image file that is widely used for photos and graphics on the web.

PDF: A PDF file is a document file that can contain text, images, and graphics. It’s often used for print materials like brochures and flyers.

SVG: An SVG file is a scalable vector graphics file that can be resized without losing quality. It’s often used

In summary, a cohesive brand identity is essential for any business or organization looking to stand out in today’s competitive market. It can differentiate your brand, establish brand recognition, and build trust and loyalty with your audience. By understanding the different components of a brand identity, such as logo variations, brand elements, and brand patterns, you can create a consistent and memorable brand experience across all touchpoints. It’s also important to use the right file types and colour applications to ensure your brand looks its best across all mediums.

At Twelve-O-One, we understand the importance of a strong brand identity, and we can help you create one that resonates with your target audience. Our team will work with you to develop a brand strategy that aligns with your business goals and values. Contact us today to learn more about how we can help you elevate your brand and stand out in your industry.

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What is a Brand Strategy?

A brand strategy is a long-term plan for the development of a successful brand. It outlines your brand’s vision, values, target audience, messaging, and competitive advantage. A well-defined brand strategy helps differentiate your brand from competitors and establishes a unique position in the market.

Why is a Brand Strategy Important?

A brand strategy is vital for any business looking to succeed in a competitive marketplace. Here are some reasons why a brand strategy should come before brand identity:

Defines Your Target Audience: A brand strategy helps you understand your target audience, identifying their needs, pain points, and motivations. This information guides the development of your messaging, products, and services.

Builds Consistency Across all Channels: A brand strategy ensures that your messaging is consistent across all channels. It defines your brand’s tone of voice, visual style, and messaging, which builds trust and familiarity with your audience.

Establishes a Unique Position in the Market: A brand strategy helps differentiate your brand from competitors. By defining your unique selling proposition (USP), you can create a compelling brand story that resonates with your audience, setting you apart from competitors.

Aligns Your Team: A brand strategy ensures that everyone in your organization understands your brand’s mission and values, aligning your team and providing a clear direction for everyone to follow.

Why is Brand Identity Important?

Brand identity is the visual representation of your brand, including your logo, colors, typography, and visual elements. While brand identity is crucial, it should not be the starting point. Here are some reasons why brand identity should come after a brand strategy:

Your Brand Strategy Guides Your Brand Identity: Your brand strategy provides the framework for your brand identity, defining your brand’s values, tone of voice, and messaging.

Your Brand Identity Should Reflect Your Brand Strategy: Your brand identity should convey the same message as your brand strategy, reflecting your brand’s core values.

Your Brand Identity is not Your Brand: Your brand identity is just one component of your brand. While it is essential, it is not your brand. Your brand is the sum of all the experiences that your audience has with your business.

In summary, starting with a solid brand strategy allows you to understand your audience, differentiate yourself from competitors, align your team, and create consistency across all channels. By building a strong foundation, you can then develop a unique and effective brand identity that accurately reflects your values and resonates with your audience. Remember that a successful brand is more than just a logo or a tagline, it’s a comprehensive strategy that takes time and effort to develop, but the rewards are well worth it. So, take the time to build your brand strategy before jumping into your brand identity, and you’ll be on your way to building a successful and impactful brand. 

If you are struggling to define your brand strategy or develop a cohesive brand identity that resonates with your audience, twelve-o-one can help. Our team of experts specializes in creating strong brand foundations and developing unique brand identities that align with your brand’s mission and values. Schedule a clarity call today to learn more about our services and how we can help you build a successful brand

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Your brand is outdated

One of the most obvious signs that it’s time for a rebrand is when your brand looks outdated or stale. If your logo, website, or other visual elements look like they were designed in the ’90s, it’s time for a change. An outdated brand can make your business look unprofessional and out-of-touch, turning away potential customers. A rebrand can give your business a fresh, modern look and help you connect with a new generation of consumers.

Your business has evolved

As businesses grow and evolve, their brand should reflect those changes. If your business has shifted its focus, expanded its services, or reached a new target audience, your brand may no longer accurately represent who you are or what you offer. A rebrand can help you showcase your current offerings, values, and mission to your audience.

Your brand is confusing

If your brand messaging is unclear or confusing, it’s time for a rebrand. Your brand should clearly communicate what your business does, what sets you apart from competitors, and how you can help your customers. If your brand messaging is muddled or doesn’t align with your business’s values, a rebrand can help you realign your messaging and clarify your brand’s purpose.

Your brand no longer resonates with your audience

As consumer preferences and trends change, so should your brand. If your brand no longer resonates with your target audience, it’s time for a rebrand. Your brand should connect with your audience and reflect their values and interests. A rebrand can help you understand your audience’s needs and preferences, and design a brand that resonates with them.

Your brand is associated with negative perceptions

If your brand is associated with negative perceptions or experiences, it’s time for a rebrand. Negative associations can stem from a variety of factors, including poor customer service, bad PR, or a poor-quality product or service. A rebrand can help you distance yourself from negative perceptions and reposition your business as a positive force in the market.

If you’re not sure whether your business is ready for a rebrand, schedule a clarity call with twelve-o-one. Our team can help you navigate the rebranding process, creating a brand that not only aligns with your business goals but also resonates with you, and one that you’ll be proud to showcase.

The post 5 Signs Your Business is Ready for a Rebrand: A Guide for Entrepreneurs appeared first on 1201 Journal.

1. Establish Credibility – professional-looking website can help establish your business as a legitimate and trustworthy entity in the eyes of potential customers or clients. It shows that you take your business seriously and are invested in providing a positive customer experience.

2. Increase Visibility – Having a website allows you to reach a wider audience beyond your immediate geographic area. With the right SEO strategies, you can increase your website’s visibility on search engines and attract new customers from around the world.

3. Showcase Your Brand – Your website is a reflection of your brand and should showcase your unique personality and values. It’s an opportunity to create a positive first impression and stand out from the competition.

4. Expand Your Reach – A website allows you to expand your reach beyond traditional marketing channels, such as print or radio advertising. You can use social media and email marketing to drive traffic to your website and engage with customers directly.

5. Increase Sales – A website can serve as a powerful sales tool, allowing customers to browse your products or services, make purchases, and contact you directly. It can also help streamline your sales process and improve customer satisfaction.

Now that you know why having a website is crucial for your business, the next step is choosing the right CMS to build and manage your website. With so many CMS options available, it can be overwhelming to choose the right one. Here are five popular CMS options to consider:

WordPress – WordPress is the most popular CMS, powering around 40% of all websites. It’s an open-source platform with a massive user community, making it easy to find support and endless customization options available through themes, plugins, and widgets. WordPress is suitable for a variety of websites, from simple blogs to complex e-commerce sites.

Shopify – Shopify is a popular CMS designed specifically for e-commerce sites. It’s a paid platform with an all-in-one solution, including website hosting, a domain name, and built-in payment processing. Shopify offers a wide range of themes and plugins that allow you to customize your store, and it’s easy to use even for beginners.

Squarespace – Squarespace is a website builder that offers an easy-to-use drag-and-drop interface for building a website. It’s a paid platform with a range of features, including website hosting and a domain name. Squarespace offers a range of templates to choose from, making it easy to create a professional-looking website even if you have no design skills.

Wix – Wix is another website builder that offers an easy-to-use drag-and-drop interface for building a website. It’s a paid platform with a range of features, including website hosting and a domain name. Wix offers a wide range of templates to choose from, making it easy to create a professional-looking website even if you have no design skills.

Showit – Showit is a website builder that offers a drag-and-drop interface for building a website. It’s a paid platform that offers a range of features, including website hosting and a domain name. Showit is a popular choice for photographers, designers, and creatives who want a website that showcases their work.

Choosing the right CMS depends on your specific needs and goals. If you’re feeling overwhelmed or unsure about how to improve your online presence and website, don’t worry! Twelve-o-one is here to help. 

Our team of experts has years of experience in creating and optimizing websites for businesses of all sizes. We can help you choose the right CMS for your brand’s website and optimize it for maximum performance. We can help you improve your website’s design, functionality, and search engine visibility to attract more customers and grow your business. From website design and development to SEO and content marketing, we can help you attract more customers and grow your business. Contact us today to learn more about our services and how we can help you achieve your online goals. Let’s work together to take your website to the next level!

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From rewards programs to personalized customer service, you can use these seven strategies to keep your customers coming back time and time again. Not only will these strategies help you to increase customer loyalty, but they will also help you to build positive relationships with your customers and ensure that they have the best possible experience when interacting with your business.

What is customer loyalty and retention?

Customer loyalty refers to the extent to which customers will remain loyal to your business. It is the idea that customers will keep coming back to your business and purchase from you regularly regardless of competition in the marketplace. To achieve customer loyalty, you need to create an experience that keeps customers coming back. It also helps to keep your customers happy by providing them with the best service possible and making sure that they continue to come back. 

Benefits of customer loyalty and retention

There are many benefits to keeping customers loyal and retaining them. Not only will you earn more money and increase your revenue, but you will also save money in the long run. Some of the benefits of customer loyalty and retention include:

• Increased revenue: Customers who keep coming back to your store or website will spend more money with you. As a result, your business will earn more money.
• Increased customer spending: Some studies show that customers who feel appreciated and receive rewards spend more money. As a result, customers who feel appreciated and rewarded will buy more from you.
• Positive impact on your bottom line: Since the majority of your sales are coming from a small percentage of customers, the more you can retain them, the better off your business will be.
• Positive customer relationships: When customers feel appreciated, they will be more satisfied with your business and have a positive impression of you. Positive relationships with customers will lead to increased loyalty and retention.
• Customer referrals: The more satisfied your customers are with you, the more likely they are to refer you to others.
• Less expensive advertising: When customers are satisfied with you, they are less likely to be influenced by competitors’ ads. This means that advertising costs are lower since you won’t need to spend money on advertising to keep up with your competitors.

Strategies to Increase Customer Loyalty and Retention

All businesses should work to increase customer loyalty and retention. There are many strategies that you can use to keep customers coming back to your business. Some of the most effective strategies to increase customer loyalty and retention include:

Rewards and loyalty programs: One of the best ways to increase customer loyalty and retention is by offering a rewards program.

Personalized customer service: Customers want a personalized experience when dealing with businesses. This means that they want to be treated as an individual and not just a customer. Providing personalized customer service can help to increase customer loyalty, especially when it comes to their needs and concerns.

Customer feedback system: Customers who feel valued will be more likely to remain loyal to your business. Offering a customer feedback system that is easy to use and quick will allow customers to let you know how you’re doing. This will allow you to improve your business and make customers feel valued.

Build relationships through social media: Social media is a great way to build relationships with your customers. The best way to do this is to start a blog on your company website. Customers will be able to read your posts and learn more about your business and products. It is also a great way to start a conversation with them.

Make it easy to buy from you: Customers want to be able to shop with ease. They want to be able to find what they’re looking for quickly and easily. If you can make it easy for customers to buy from you, they are more likely to be satisfied with their purchase.

Follow-up with customers: If you have a record of good customer relationships, you can also follow-up with customers by sending them emails or letters thanking them for their business. You can also send a follow-up email to customers who have recently made a purchase from you.

VIP program: With this kind of program, customers who spend a certain amount of money with you will become VIP members. 

Twelve-o-one aims to provide tailored support that nurtures your goals and helps you achieve higher LTV (Lifetime Value) and reduce churn rate for your business. We offer customized support to meet the specific needs of your business. Our expert guidance can help you gain clarity on the areas of your business that need improvement and bring your vision to life. Whether you need assistance with execution or want to bounce off ideas, Twelve-o-one is here to help you stay on the right track.

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What is Branding?

Branding is the process of creating an image for your company, product, or service by using words, images, and logos to connect with customers. Essentially, branding is a marketing strategy that helps you differentiate yourself from your competitors by creating a memorable identity. In today’s business landscape, customers are flooded with marketing messages. 

Your brand is what makes your business stand out and connect with customers. A strong brand gives your business instant credibility and allows customers to trust you. It’s essential to the success of your business and the customer experience.

Why is Branding Important for Your Business?

• Create a memorable and recognizable brand that customers can connect with
• You want your brand to be a part of your customers’ lives, so they see your brand in the marketplace and online and associate it with your products and services. 
• Branding is the first step in creating a memorable and recognizable image for your business. 
• It’s your opportunity to connect with customers and set yourself apart from competitors. 
• Branding is also the most cost-effective way to create recognition for your business. 
• Logo and marketing materials design cost far less than advertising and marketing campaigns and can be used to drive traffic to your website and social media channels.

Establishing Your Company’s Identity

Define your company’s mission and values:
Before you can create a strong brand identity, you need to know what your company stands for. Take the time to define your company’s mission and values, and make sure that they align with your target audience’s needs and values.

Understand your target audience:
Knowing your target audience is essential for creating a brand identity that resonates with them. Conduct market research to understand the needs and preferences of your target audience, and use this information to inform your branding decisions.

Create a consistent visual identity:
A strong visual identity is a key component of branding. Develop a consistent look and feel for your company’s logo, colour scheme, and visual elements, and use them consistently across all of your marketing materials.

Develop a unique voice and tone:
Your brand’s voice and tone should reflect your company’s values and personality. Develop a unique voice and tone that sets you apart from your competitors and resonates with your target audience.

Be authentic:
Your brand’s identity should be authentic and true to who you are as a company. Avoid trying to be something you’re not, and instead, focus on building an identity that is true to your company’s mission and values.

Use social media and digital marketing:
Social media and digital marketing are powerful tools for building brand awareness and connecting with customers. Use them to create a strong online presence, and engage with your target audience in a meaningful way.

Driving Brand Awareness

A brand strategy is about more than just creating a logo for your company. It’s about creating a memorable image for your business and standing out from competitors. Brand awareness is the level of recognition your brand has in the marketplace. A strong branding strategy will help you reach customers. You want them to see your logo, hear your brand name and associate your products and services with your business. 

Increase customer loyalty and retention

When customers are loyal to your brand, they’re less likely to shop around for lower prices or visit the competitor down the street. A strong branding strategy will help you retain customers who would otherwise shop elsewhere. When you’re creating your brand strategy, it’s important to think about your customer’s needs and how your products and services fit into their lives. For example, if you’re starting a cleaning and home services business, you want your customers to feel as though your services are a necessity. When you put together your branding strategy, you want to think about how you can position your business as something that customers can’t live without. You want to become an essential part of people’s everyday lives, so they think of you whenever they need your services.

Strengthen your Marketing Efforts

Branding is an essential part of all marketing efforts. It’s the foundation of your marketing strategy, and it extends beyond just your logo and website. The logo, website, social media channels and marketing materials are the first ways customers will interact with your brand. Your logo and colour scheme are important parts of your branding strategy. They help customers identify your company and build brand recognition and loyalty. When choosing or redesigning your logo, it’s important to consider your target audience and what message your logo conveys. You want your logo to reflect the qualities associated with your company and be memorable. You also want to make sure your logo is scalable, meaning it can be applied to different types of media, like business cards, brochures, t-shirts and yard signs.

Strong Brands Drives Revenue

Strong branding allows you to charge higher prices for your products and services. Customers who recognize your brand will likely pay more for your products and services since they’re buying from a trusted name. 

When you’re creating your branding strategy, it’s important to consider your target market and what your company does. Focus on creating a brand that will resonate with your target market. For example, if you’re creating a branding strategy for an accounting firm, you may want to focus on reliability and trustworthiness. You want your clients to feel as though you’re an indispensable part of their lives. When your clients see your logo, hear your brand name and experience the work you do for them, they’ll associate the positive feelings with your brand. When customers see your brand and experience your products or services, they’ll connect your brand with the positive feelings they have. This will increase brand recognition and help you drive revenue.

A 14-year study by McKinsey & Company revealed that top-ranked brands outperformed the world market as measured by return to shareholders by 74%.

Specifically, having a high-performing brand helped companies:

• Overcome commoditization
• Demand a premium price
• Shorten the sales cycle
• Increase sales volume
• Attract and retain top talent
• Build authentic culture
• Improve customer experience

How a Brand Strategist can help you with your business

Are you ready to take your business to the next level and make a lasting impression on your target audience? Twelve-o-one can be the key to making that happen. With our market research, brand positioning, and marketing strategy, we can help you develop a brand identity that is not only unique but also resonates with your target audience and differentiates you from your competition.

Whether you’re launching a new business, rebranding, or facing increased competition, we can guide you through the process of creating a brand that truly represents your business and its values. Don’t settle for a generic brand, one phone call can help you think more clearly about what areas of your business you want to improve and create a truly exceptional one that will set you apart and help your business thrive.

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